Welcome to The Exchange Surgery
We are a small GP surgery with a team of experienced staff.
We work to promote the benefits of continuity of care, and to ensure that your doctor knows you as an individual. There are benefits to you in being able to see the same GP for your appointments and to know that they are aware of you and your family’s situation.
For this reason we encourage that your whole household is registered with us to allow us to co-ordinate your care where this is beneficial.
To Register click here
Book your appointment on-line
Tuesday 16th July at 12.30 we will be closed for staff training. There will be no appointments released at midday on Tuesday. We will re-open on Wednesday 17th July at 8.00am. If you need medical advice when we are closed, please call 111.
Dr Emma Rowley-Conwy will be on sabbatical leave from 23rd April until 29th July 2019. Dr Marjan Moshiri will be covering for her.
All our appointments available on-line, instead of calling us, why not try book it on-line?
Click here for Patient Access
We would advise to check as close to release time as possible, i.e. 8.00am or 12.00pm for same day appointments and 10.00am for advanced bookable.
You can also book a telephone call back from a doctor, medication review with the pharmacist or smear test with our nurse.
We are now using AccuRxGP as our main SMS provider, please do not treat as spam as you could miss important message from us
When we are closed – out of hours support
When our practice is closed you can still get support. You can get expert medical advice and useful information by calling NHS 111 or through 111 online.
The NHS 111 service is available 24 hours a day and can provide patient information, issue prescriptions to a pharmacy of your choice, book a GP appointment, and, if necessary, refer people to emergency services.
Out of Hours Urgent Dental Service
NHS 111 online in Lambeth
Patients in Lambeth can now access the same urgent medical advice from the 111 phoneline at 111.nhs.uk(link is external).
111 online helps people get urgent healthcare using their smartphone, tablet or computer. People answer questions about their symptoms and receive tailored advice on what to do next and where to go. If necessary, they will also be able to speak to a nurse, dentist or GP.
This new service provides a fast and convenient alternative to the phoneline and aims to help manage increasing demand on 111 telephone services. It uses the same clinical algorithms as the phone service, which have been designed by clinicians with expertise in the field of urgent care triage and are subject to internal and external clinical testing, and independent review.
The service has been developed in response to user feedback and insight from patients who have accessed other urgent and emergency care services.
111 online is becoming increasingly available across England during 2018. You can find out more about 111 online here(link is external)
Do you have a child under 15 years old with Asthma, Constipation, Epilepsy or Eczema?
You can Access free Health check online, accessible @ cyphp.org/health-check
You will receive a free Health Support Pack and copy of health check summary sent to your email and shared with your GP Practcie.
Changes in prescribing of over the counter medication
Lambeth CCG no longer supports the routine prescribing of self-care medications for acute (short-term) illnesses and minor ailments and health supplements, malaria prevention medicines for travel and selected travel vaccinations.
Please see this leaflet explaining in detail current guidelines.
Over the counter products for self care are for things like pain relief, cold sores, cough and colds. For xxamples of self care treatments available to purchase over the counter without a prescription, click here
Lambeth CCG has also developed web pages on self care and travel health for patients and members of the public on the changes in prescribing guidance locally and how and where they can seek help. The web pages can be accessed here:
Our online Prescription Service will be changing from 31st January 2018. From this date, all prescription requests will need to be made via the Patient Access service and prescription requests will no longer be accepted via e-mail. You will still be able to drop-off written prescription requests at the surgery if you prefer. to find out more, click here
Did you know you can book all doctors’ appointments online, as well as view your results, past medical history and order repeat medication??
To register please visit https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F
When We are Closed
If you need urgent access to a GP over the weekend, when we are closed, then call 111 or SELDOC direct (020 8693 9066), and you will be assessed over the phone. If a face to face appointment is needed, you will be offered an appointment in an access hub, which may well be at Gracefield Gardens (but could be somewhere else in Lambeth)
You can access extended opening times at four specially selected GP Access Hubs in the borough. Our GP Access Hubs offer appointments seven days a week at the following times:
12pm–8pm Monday to Friday
8am-8pm Weekends and bank holidays
To book an appointment, simply call The Exchange Surgery on 020 3049 4888 as usual. If you are unable to attend an appointment during our usual opening times, if you wish you can be referred to a GP Hub. For further information you can visit www.lambethgpaccesshubs.co.uk
The Exchange Surgery pledges to improve Patient Safety
The Exchange Surgery announces it has pledged to improve patient safety as part of the national campaign, Sign up to Safety.
Sign up to Safety is a national patient safety campaign to help the NHS in England build a safer NHS and address the problem of unsafe care and avoidable harm.
So far, over 200 organisations have pledged support and are committed to improve the safety of healthcare through personalised Safety Improvement Plans.
These outline the actions that will be taken in response to five Sign up to Safety pledges.
Our pledges for The Exchange Surgery have been made available for patients, staff and carers here
Lambeth Stop Smoking Service Info
Good Thinking is London’s unique digital mental wellbeing service designed to support Londoners who are looking for personalised new ways to improve their wellbeing. It was created to offer different levels of self-care support for people experiencing anxiety, stress, feeling low and sleeping difficulties.
Everyone who lives and works in London is encouraged to visit www.good-thinking.uk anytime of the day or night and use the simple three question quizzes or self-assessment to find the latest on and offline products to support and boost wellbeing.
All resources have been reviewed by Good Thinking’s consultant psychiatrist Dr Richard Graham. It is made possible by a partnership of London’s local authorities, NHS and Public Health England and is supported by the Mayor of London.
Visit Healthy London Partnership’s website to find out more about Good Thinking.
We apologise to any patients requiring the Hepatitis B vaccine for their travels. Global supplies are very limited. To ensure that stock is available for those individuals at highest and most immediate risk of exposure to hepatitis B, Public Health England has developed temporary recommendations to support clinicians undertaking an individual risk assessment.
Public Health England and Department of Health have been working with both vaccine manufacturers to institute ordering restrictions according to customer type. It has been agreed with the BMA’s General Practice Committee that general practice will not be able to order any adult hepatitis B vaccine stock until further notice.
Thank you for your understanding, we apologise for any inconvenience caused.