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Appointments

 

You can book appointments via telephone on 020 3049 4888 or on-line 

All available appointments are bookable on-line, so if you are registered to use Patient Access or i-Patient you can book your appointment via the internet or a smartphone.

If you require an interpreter please inform us at the time of booking. If you book on-line you need to book two back to back appointments to allow more time for interpreting.

Routine Appointments are released up to one week in advance, at 10.00am each day, for all days in the coming week.

You need to call one week before the day you want to come in. Ex: You want an appointment on Friday you will need to call the Friday morning of the Friday before to book the appointment.

Each morning appointments are released for each day that week

Same Day Appointments If you need to see the doctor on the day please call in the morning from 08:00 for morning appointments and at 12.00 for afternoon appointments.

Appointments are for 10 minutes – if you think you a need longer appointment please ask the receptionist for advice.

Please arrive in good time for your appointment. If you are more than 5 minutes late you might be asked to re-book your appointment. 

As you will understand sometimes people do need emergency treatment, or need longer of our time, and we appreciate your patience if this happens.  We will try to inform you if your doctor is running late.

Cancellations

Please cancel your appointment if you are unable to attend. This way another patient in need can be seen by a doctor. 

Texting back CANCEL to an appointment confirmation text if received

Calling the reception on 020 3049 4888

Sending an email to exchangesurgeryreception@nhs.net (please note we need at least 12 hours’ notice)

Login to Patient Access account and cancel the appointment

 Text reminders

We are sending appointments reminders via text, please note if you cancel or change an appointment you may still get a text reminder. 

Telephone Advice

If you prefer not to come in into the surgery you can request telephone consultation. To discuss your test results please ask for a telephone appointment. You will be told a time period in which doctor will be calling you. Please make sure that you are available to pick up a phone call. 

Chaperone

If you would like a chaperone when you see the doctor or nurse, please feel free to bring someone with you. Alternatively, depending on staffing levels, another member of staff may be able to act as a chaperone.

A choice of male or female doctor is not available in every surgery, but if you wish to be examined by a doctor of a particular sex, please tell reception when you book the appointment. You can ask for an appointment with a specific doctor, please see the clinical timetable for their surgery hours.

Infectious illnesses 

If you attend the surgery to see a doctor and you suspect you might have an infectious illness, please speak to the receptionist to request the isolation

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Home Visits

If you are too ill to attend the Surgery and you think you need a home visit, please call before 10.00 am explaining what the problem is to the Receptionist.  This will help the doctor to see the most urgent cases first. 

The duty doctor will call you to ascertain the nature of your illness and may agree to visit or alternatively may offer you advice over the telephone.

 

 


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