Our online Prescription Service will be changing from 31st January 2018. From this date, all prescription requests will need to be made via the Patient Access service and prescription requests will no longer be accepted via e-mail. You will still be able to drop-off written prescription requests at the surgery if you prefer.
Patient Access is an online service available 24/7 where you are able to order medication, check test results, view a simplified version of your medical record, and book and cancel GP appointments securely.
We have taken this decision as:
- Patient Access gives patients a more reliable, secure and faster service.
- Patient Access if more efficient for our practice team
- Practices across the UK have made a joint commitment with the BMA and NHS to encourage patients to register for online services
- Patient Access means there is less risk of errors and it is safer
In order to register for online access please contact us on email@example.com or on 020 3049 4888, or attend the practice where we will be more than happy to guide you through the process of registering for online access.
We would encourage you to register to the full online access where you can view your medical records, so we would need to see your photo ID and proof of address to verify your identity and protect your confidentiality. However you can register for online access for appointments booking and prescriptions requests only if you wish and we can do this remotely via email.
Requesting your medication
To request your medication, please either:
- Request your medication online via Patient Access at: https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F
Using online access you can view a list of the medication you have been prescribed. Select the prescription you need and then click to request it. Please allow 2 full working days for your request to be processed. The prescription will be sent electronically (EPS) to your chosen pharmacy.
We prefer for you to request your medication for yourself. This reduces waste. Please don't ask your pharmacist to order for you, unless you are using a dossette box.
If you cannot manage online ordering, please bring the right hand side of your prescription to reception, clearly marked with the items that you are requesting. If you have not got this, you can ask reception to print one out for you.
Please be advised, some items are not prescribed by GPs. Patients are advised to purchase these over the counter from a local pharmacist.
Requesting repeat oral contraceptive
Patients requesting a repeat of their oral contraceptive pill will still need to book an appointment with a nurse for BP check before renewing the prescription.
Should you have any queries regarding these changes, please do not hesitate to contact us on 020 3049 4888 or via the contact form on our website.
Changes in prescribing of over the counter medication
Lambeth CCG no longer supports the routine prescribing of self-care medications for acute (short-term) illnesses and minor ailments and health supplements, malaria prevention medicines for travel and selected travel vaccinations.
Please see this leaflet explaining in detail current guidelines.
Over the counter products for self care are for things like pain relief, cold sores, cough and colds. For xxamples of self care treatments available to purchase over the counter without a prescription, click here
Lambeth CCG has also developed web pages on self care and travel health for patients and members of the public on the changes in prescribing guidance locally and how and where they can seek help. The web pages can be accessed here:
If you are on regular medication you can order repeat prescriptions without seeing the doctor. If you are new to our practice you must see the doctor for your first prescription.
We do not usually give antidepressants, sleeping pills, the contraceptive pill or controlled drugs as repeat prescriptions (without being seen) – please make an appointment if you need more of these medications. If you require a prescription for a medication you do not take on a regular basis you will also need to book to see or speak to the doctor.
Request Prescriptions Online
If you have registered for Patient Access then you can request your repeated medication here. Your prescription request will go directly into the doctor’s inbox on the clinical system for them to authorise. If you are interested in doing this and haven't already registered for Patient Access then please ask at reception. You will be asked for photo ID as it gives you access to confidential information in your medical record.
If you prefer not to go online, you can order your medication from reception in person, or by post preferably using the right hand side from your prescription.
Telephone requests cannot be accepted unless you are housebound or have mobility problems.
Please allow 48 hours from when you drop in your request for your script to be ready for collection. Please give a contact telephone number for any queries. If you require your prescription to be sent to you please provide a stamped addressed envelope.
Electronic Prescription Service (EPS)
You can now have your prescriptions sent electronically to a pharmacy of your choice through the EPS v2.
This means that there are no paper prescriptions that can get lost, and there is no delay waiting for the pharmacy to collect the paper prescription from the surgery. As soon as the doctor has authorised your repeat prescriptions they are sent electronically to the pharmacy you have chosen and are ready for you to collect from them.
You need to nominate one pharmacy and your prescriptions will always go to that pharmacy. It can be used just for your repeat medication or for all medication the doctor issues you. If you are interested in doing this then please ask at your pharmacy, or at the practice reception, or the clinician when you see them, and it can be sent up for you.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. You can request to have this review over the phone.
Change to your pen needles for injectable medications for diabetes
As a practice, we regularly review the medications that we prescribe for patients.
We are jointly working with colleagues across South East London, Wandsworth and Croydon to review the prescribing of pen needles for injectable diabetic medications, in line with local guidelines and to help NHS resources stretch further.
We have been recommended to use Tricare needles, which come in 4mm, 5mm or 6mm lengths. The length of needle should be such that you are injecting into subcutaneous tissue and not into muscle. Pregnant women should use 4mm needles to reduce the risk of accidentally injecting into muscle.
The appearance of the new pen needles will differ slightly from your previous ones. However, apart from this you should notice no difference and they should work in the same way as your previous ones.
Please finish using all the needles you currently have before starting the new ones.
All pen needles are for single use only. Please dispose of any used needles in a sharps bin. If you need a new sharps bin, please ask for one to be prescribed. If you have full sharps bins to dispose of, please contact clinical waste system provided by Lambeth Council.
If you are concerned or wish to discuss the matter further please do not hesitate to contact your named GP at the practice or speak to your community pharmacist.
Clinical Waste - Ordering Sharps Removal Service
We are now unable to accept any sharps bin (yellow boxes) from our patient, and patient are required to request collection from Lambeth Council. Please fill out this form and send our email address firstname.lastname@example.org or bring in to the surgery. We will then forward the form to Lambeth Council.