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Complaints

Customer service form

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible and learn from our mistakes. 

To pursue a complaint please contact the practice manager via reception who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. You can also send us your complaint via email to lamccg.exchangesurgeryreception@nhs.net

 

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