Welcome to The Exchange Surgery
We are a small GP surgery with a team of experienced staff.
We work to promote the benefits of continuity of care, and to ensure that your doctor knows you as an individual. There are benefits to you in being able to see the same GP for your appointments and to know that they are aware of you and your family’s situation.
For this reason we encourage that your whole household is registered with us to allow us to co-ordinate your care where this is beneficial.
To Register click here
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Telephone problems
15th January 2020
We had experienced serious telephone problems this morning, which was a South East London wide issue.
2.00pm update - The telephone lines are now back to the usual operations.
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Book your appointment on-line
All our appointments available on-line, instead of calling us, why not try book it on-line?
Click here for Patient Access
We would advise to check as close to release time as possible, i.e. 8.00am or 12.00pm for same day appointments and 10.00am for advanced bookable.
You can also book a telephone call back from a doctor, medication review with the pharmacist or smear test with our nurse.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access or any other access app, you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
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Norovirus outbreaks are more common this time of year. It's easy to identify and treat at home: https://www.nhs.uk/conditions/diarrhoea-and-vomiting/
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Emerade Safety Alert
We have been informed that there is a concern about your Emerade injections. Please read more here. When your current pens expire, we will need to prescribe an alternative pen for you. Please contact us to discuss this when you need more pens.
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When we are closed – out of hours support
We will be closed on Thursday 30 January 2020 from 12.30 for staff training
When our practice is closed you can still get support. You can get expert medical advice and useful information by calling NHS 111 or through 111 online.
The NHS 111 service is available 24 hours a day and can provide patient information, issue prescriptions to a pharmacy of your choice, book a GP appointment, and, if necessary, refer people to emergency services.
Out of Hours Urgent Dental Service
POSTER 111_Dental_Service_WEB.PDF
NHS 111 online in Lambeth
Patients in Lambeth can now access the same urgent medical advice from the 111 phoneline at 111.nhs.uk(link is external).
111 online helps people get urgent healthcare using their smartphone, tablet or computer. People answer questions about their symptoms and receive tailored advice on what to do next and where to go. If necessary, they will also be able to speak to a nurse, dentist or GP.
This new service provides a fast and convenient alternative to the phoneline and aims to help manage increasing demand on 111 telephone services. It uses the same clinical algorithms as the phone service, which have been designed by clinicians with expertise in the field of urgent care triage and are subject to internal and external clinical testing, and independent review.
The service has been developed in response to user feedback and insight from patients who have accessed other urgent and emergency care services.
111 online is becoming increasingly available across England during 2018. You can find out more about 111 online here(link is external)
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Did you know you can book all doctors’ appointments online, as well as view your results, past medical history and order repeat medication??
To register please visit https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F
When We are Closed
If you need urgent access to a GP over the weekend, when we are closed, then call 111 and you will be assessed over the phone. If a face to face appointment is needed, you will be offered an appointment in an access hub, which may well be at Gracefield Gardens (but could be somewhere else in Lambeth)
You can access extended opening times at four specially selected GP Access Hubs in the borough. Our GP Access Hubs offer appointments seven days a week at the following times:
12pm–8pm Monday to Friday
8am-8pm Weekends and bank holidays
To book an appointment, simply call The Exchange Surgery on 020 3049 4888 as usual. If you are unable to attend an appointment during our usual opening times, if you wish you can be referred to a GP Hub. For further information you can visit www.lambethgpaccesshubs.co.uk
The Exchange Surgery pledges to improve Patient Safety
The Exchange Surgery announces it has pledged to improve patient safety as part of the national campaign, Sign up to Safety.
Sign up to Safety is a national patient safety campaign to help the NHS in England build a safer NHS and address the problem of unsafe care and avoidable harm.
So far, over 200 organisations have pledged support and are committed to improve the safety of healthcare through personalised Safety Improvement Plans.
These outline the actions that will be taken in response to five Sign up to Safety pledges.
Our pledges for The Exchange Surgery have been made available for patients, staff and carers here
Lambeth Stop Smoking Service Info
https://www.lambeth.gov.uk/sites/default/files/18128%20ARE%20YOU%20READY%20-%20A5%204PP%20SERVICE%20LEAFLET-INNER.pdf
Leap Lambeth
http://www.leaplambeth.org.uk/
Good Thinking
Good Thinking is London’s unique digital mental wellbeing service designed to support Londoners who are looking for personalised new ways to improve their wellbeing. It was created to offer different levels of self-care support for people experiencing anxiety, stress, feeling low and sleeping difficulties.
Everyone who lives and works in London is encouraged to visit www.good-thinking.uk anytime of the day or night and use the simple three question quizzes or self-assessment to find the latest on and offline products to support and boost wellbeing.
All resources have been reviewed by Good Thinking’s consultant psychiatrist Dr Richard Graham. It is made possible by a partnership of London’s local authorities, NHS and Public Health England and is supported by the Mayor of London.
Visit Healthy London Partnership’s website to find out more about Good Thinking.