WELCOME TO THE EXCHANGE SURGERY
We are a small GP surgery with a team of experienced staff.
We work to promote the benefits of continuity of care, and to ensure that your doctor knows you as an individual. There are benefits to you in being able to see the same GP for your appointments and to know that they are aware of you and your family’s situation.
For this reason we encourage that your whole household is registered with us to allow us to co-ordinate your care where this is beneficial.
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OPENING TIMES
Monday - Friday : 8:00 - 18:30
Weekends: Closed
Appointments released at 8am and 12pm
OUT OF HOURS
When we're closed
QUICK LINKS
UPDATE
We are delighted to welcome back Dr Joanna Liu from maternity leave. She will be working every Monday, Wednesday and Friday.
Dr Emma Rowley-Conwy will now be working only on Mondays and alternate Fridays.
ONLINE CONSULTATION
You can now consult your doctor online.
Please click below to submit the form. We will deal with your request within 2 working days. Please use this option instead of calling us. If the issue is about your child, please put their details on the form, not their parent/guardian's.
Use this service to get your NHS number.
Your NHS number is a 10 digit number, like 485 777 3456. It is on any letter you receive from the NHS.
You do not need to know your NHS number to use NHS services, but it can be useful to have it.
https://www.nhs.uk/nhs-services/online-services/find-nhs-number/
COVID-19 Vaccine
NHS staff across the capital are working hard to vaccinate people against Covid-19.
For more info please here
We will let you know when it is your turn to have the vaccine.
It is important not to contact the NHS or your GP practice for a vaccination before then
For more information about the vaccines please see here #CovidVaccine
Our telephone number has changed!!
From Wednesday 1st July 2020 you need to dial
0203 474 6410
Old number will not transfer your call, you will be asked to re-dial
Please note all calls are recorded for training and monitoring purposes
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We will now be open 8.00-18.30 Monday- Friday. Our phone lines and reception will close at 18.30
From 1st June we offer pre-booked routine telephone appointments from 18.30-19.00
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Due to the coronavirus outbreak, how you contact us will be different at the moment. This is
to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
You can also call NHS 111. Please do not come to the surgery unless you have an
appointment. If you are waiting for a check-up, please be assured we will be in touch
Appointments are being delivered face-to-face, online and over the telephone. If you are
asked to come into the surgery for a face-to-face appointment, please remember to wear a
face covering. Measures are in place to keep you safe from infection during your visit to the
surgery.
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Keeping you safe when you visit the NHS in south east London
The NHS is working hard to make sure that when you come in for your appointment or treatment, everything is done to protect you from the Covid-19 virus – from new social distancing measures and our staff wearing the right personal protective equipment through to enhanced cleaning measures. We’re doing everything we can to keep you safe whilst you’re in our care – so please keep your appointments and get the help that you need now.
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The Exchange surgery is engaged in vital COVID 19 research
As part of this, we are helping to carry out a national priority research study called PRINCIPLE.
If you have symptoms of COVID 19, are aged 65 or over, OR are aged 50-64 and have an existing health condition, you may be eligible to join this important study.
If you'd like to discuss taking part in PRINCIPLE, please contact us.
Please see www.phctrials.ox.ac.uk/principle-trial for full details of this study.
If you'd like to know more about COVID 19 research and how you can contribute, please visit the Be Part of Research site, www.bepartofresearch.nihr.ac.uk, which is run by the National Institute for Health Research.
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Appointments at the Practice from Monday 16th March
You will not be able to book a face-to-face GP appointment without speaking to a doctor over the phone first. If you need to speak to a GP please book a routine telephone appointment online. We only book appointment on the day and we do not book in advance. We encourage patients to fill out out online consultation.
If your problem is urgent you can request a same day call-back from a doctor by calling 020 3474 6410
Please check our website regularly for updates. For up-to-date information and national guidance, visit https://www.nhs.uk/conditions/coronavirus-covid-19
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COVID-19 AND CHILDREN
At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else, might be infectious so staying at home when they are well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a risk that parents may delay bringing their child to the attention of a healthcare professional even if they are unwell, because of concerns about COVID-19.
GPs and hospitals are still providing the same safe care that they have always done for children . If you are not sure if your child is unwell and whether they need to be seen, click here, call 111 or contact your GP. For information about crying babies, click here.
If your child appears severely unwell and advice is not quickly available call 999 or take them to A&E as you would in other times.
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Connect Lamebth - Support available
MYcommunity Gateway service is available to help offer advice, support, information and reassurance. Open to any age, the public can call on 0333 360 3700, open 10-4 Monday-Friday. Voicemail on outside of hours. Alternatively email mycommunity@ageuklambeth.org.
The Gateway service is also co-ordinating requests for tasks such as shopping, dropping off donations, welfare calls etc. We are just about to be able to take payments over the phone so people unable to get out to the shops can pay us for their shopping and do not need to hand their debit cards over to anyone else. More details to follow. The HandyFix team are coordinating the actual tasks being done, and indeed doing lots of shopping themselves with the help of volunteers.
For those struggling with food resource we are to Utilising the Food Partnership Lambeth- (Council form on https://www.lambeth.gov.uk/coronavirus-covid-19/get-support-for-yourself-or-a-vulnerable-person/urgent-assistance)
The Food Partnership will send out a Food & Supplies pack (stuff like bread, milk, pasta, fruit and veg, toilet roll etc) ASAP (today, tomorrow by the latest), to EVERY referral we make.
Food parcels are sent within 72 hours- earlier if marked urgent.
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Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access or any other access app, you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
When We are Closed
If you need urgent access to a GP over the weekend, when we are closed, then call 111 and you will be assessed over the phone. If a face to face appointment is needed, you will be offered an appointment in an access hub, which may well be at Gracefield Gardens (but could be somewhere else in Lambeth)
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The Exchange Surgery pledges to improve Patient Safety
The Exchange Surgery announces it has pledged to improve patient safety as part of the national campaign, Sign up to Safety.
Sign up to Safety is a national patient safety campaign to help the NHS in England build a safer NHS and address the problem of unsafe care and avoidable harm.
So far, over 200 organisations have pledged support and are committed to improve the safety of healthcare through personalised Safety Improvement Plans.
These outline the actions that will be taken in response to five Sign up to Safety pledges.
Our pledges for The Exchange Surgery have been made available for patients, staff and carers here
Lambeth Stop Smoking Service Info
https://www.lambeth.gov.uk/sites/default/files/18128%20ARE%20YOU%20READY%20-%20A5%204PP%20SERVICE%20LEAFLET-INNER.pdf
Leap Lambeth
http://www.leaplambeth.org.uk/
Good Thinking
Good Thinking is London’s unique digital mental wellbeing service designed to support Londoners who are looking for personalised new ways to improve their wellbeing. It was created to offer different levels of self-care support for people experiencing anxiety, stress, feeling low and sleeping difficulties.
Everyone who lives and works in London is encouraged to visit www.good-thinking.uk anytime of the day or night and use the simple three question quizzes or self-assessment to find the latest on and offline products to support and boost wellbeing.
All resources have been reviewed by Good Thinking’s consultant psychiatrist Dr Richard Graham. It is made possible by a partnership of London’s local authorities, NHS and Public Health England and is supported by the Mayor of London.
Visit Healthy London Partnership’s website to find out more about Good Thinking
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(Site updated 12/04/2021)