Appointments

 

Please fill out online consultation form via Patient Access or via the website. 

Alternatively, you can book appointments via telephone on 020 3474 6410. Once appointments are booked, you will be asked to fill out the online form.

Some of our appointments are bookable on-line, so if you are registered to use NHS App, Patient Access or i-Patient you can book your appointment via the internet or a smartphone.

If you require an interpreter please inform us at the time of booking. If you book on-line you need to book two back to back appointments to allow more time for interpreting.


Currently we operate on Same Day Appointments system only for telephone triage.

If you need to speak the doctor on the day please call in the morning from 08:00 for morning appointments and at 12.00 for afternoon appointments.

If you need to be seen, a doctor will assess you over the telephone and offer your an appointment. 

Please arrive in good time for your appointment, but do not arrive to early. Aim to spend as little time in GP premises as possible. If you are more than 5 minutes late you might be asked to re-book your appointment. 

As you will understand sometimes people do need emergency treatment, or need longer of our time, and we appreciate your patience if this happens.  We will try to inform you if your doctor is running late.

Our clinicians are wearing protective equipment, including face masks when seeing patients face to face, please war a face covering as well, and disinfect your hands before entering doctor's or nurse's room. 


Cancellations

Please cancel your appointment if you are unable to attend. This way another patient in need can be seen by a doctor. 

You can cancel by calling us, sending us an email (at least 12 hours before your booked appointment), or log in to your on-line access and cancel appointment this way. 

Text reminders - we do not send text reminders at this moment

Telephone Advice - we operate telephone triage system only. You can request a video consultation. 

If you would like a chaperone when you see the doctor or nurse, please feel free to bring someone with you. Alternatively, depending on staffing levels, another member of staff may be able to act as a chaperone.

A choice of male or female doctor is not available in every surgery, but if you wish to be examined by a doctor of a particular sex, please tell reception when you book the appointment. You can ask for an appointment with a specific doctor, please see the clinical timetable for their surgery hours.

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Home Visits

If you are too ill to attend the Surgery and you think you need a home visit, please call before 10.00 am explaining what the problem is to the Receptionist.  This will help the doctor to see the most urgent cases first. 

The duty doctor will call you to ascertain the nature of your illness and may agree to visit or alternatively may offer you advice over the telephone.

 

 


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