Appointments


 NOTE: WE ARE CURRENTLY OPPERATING SAME-DAY DOCTOR APPOINTMENTS ONLY.

ALL INITIAL CONSULTATIONS WILL BE BY TELEPHONE.

Scroll down for more information.


How to book

Online

Fill out an Online Consultation form via Patient Access or via the website.

A doctor will respond to your query within two working days. 

Telephone Appointment

You can book appointments via telephone on 020 3474 6410.

Or

If you have registered to use the NHS Apps Patient Access or i-Patient, you can book your appointment via the internet or a smartphone.

(If you have not already registered on these Apps, but would like to be, please call or E-mail Reception)


Interpreters

If you require an interpreter, please inform us at the time of booking. If you book on-line, you need to book two back-to-back appointments to allow more time for interpreting.


Appointment Procedure

We are currently operating same-day appointments only for telephone triage.

Appointments are released at 8am (morning appointments) and 12pm (afternoon appointments).

All initial consultations will be by telephone.

If the doctor decides they need to see you face-to-face, they will arrange this with you during the call.

Appointments with our Nurse and Clinical Pharmacist can be booked in advance.

If you wish to be examined by a doctor of a particular sex, please tell Reception when you book the appointment, and we will do our best to accommodate.

You may also ask for an appointment with a specific Doctor. Please see the clinical timetable for their surgery hours, found in Opening Hours from the Practice Info drop down menu.


When you arrive

On arrival, please check in with Reception on the 1st Floor.

Please arrive in good time for your appointment. If you are more than 5 minutes late, you might be asked to re-book your appointment.

At the same time, please try not to arrive too early. Aim to spend as little time in GP premises as possible.

As you will understand, sometimes people need emergency treatment, or more of our time, and we appreciate your patience if this happens. We will do our best to inform you if your doctor is running late.

Our clinicians are wearing protective equipment, including face-masks, when seeing patients face to face. Please war a face covering as well, and disinfect your hands before entering doctor's or nurse's room.


Cancellations

If you are unable to attend your appointment, please let us know as soon as possible. This way the Doctor can see another patient in need.

You can cancel by calling us, sending us an email, or logging in to your on-line access.


Text reminders

We do not send text reminders at this moment.


Telephone Advice - we operate telephone triage system only. You can request a video consultation.


Chaperone

If you would like a chaperone when you see the doctor or nurse, please feel free to bring someone with you. Alternatively, depending on staffing levels, another member of staff may be able to act as a chaperone.


Home Visits

In very specific circumstances, the Doctor may be able to perform a Home Visit. This is at the Doctor’s discretion, depending on the nature of your illness and circumstances.

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