Appointments

Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Request an Appointment

You can make an appointment in the following ways:

We are currently operating same day doctor appointments only. All initial consultations will be by telephone.

Appointments are released at 08:00 (morning appointments) and 12:00 (afternoon appointments).

If the doctor decides they need to see you face to face, they will arrange this with you during the call.

Appointments with our nurse and clinical pharmacist can be booked in advance.

If you wish to be examined by a doctor of a particular sex, please tell reception when you book the appointment, and we will do our best to accommodate.

You may also ask for an appointment with a specific doctor. Please see the clinical timetable for their surgery hours, which can be found by visiting our Doctors Schedule page.

When you Arrive

On arrival, please check in with reception on the 1st Floor.

Please arrive in good time for your appointment. If you are more than 5 minutes late, you might be asked to re-book your appointment.

At the same time, please try not to arrive too early. Aim to spend as little time in GP premises as possible.

As you will understand, sometimes people need emergency treatment or more of our time, and we appreciate your patience if this happens. We will do our best to inform you if your doctor is running late.

Our clinicians are wearing protective equipment, including face masks when seeing patients face to face. Please wear a face covering as well, and disinfect your hands before entering the doctor’s or nurse’s room.

Lambeth Access Hubs Service

This service provided by practices in Lambeth enables locum doctor to have access to your medical records while you are being seen at a different practice. This means you can see a doctor at a different location.

When we are closed and if a face to face appointment is needed, you will be offered an appointment in an access hub, which may well be at Gracefield Gardens (but could be somewhere else in Lambeth).

If you want a routine appt but at the weekend/late evening when we are closed, ask at our reception and reception can see if there is an appointment in one of the access hubs at a time to suit you.

For more information, please visit www.lambethgpfederations.nhs.uk/access-hubs.

NHS 111 Online in Lambeth

Patients in Lambeth can access the same urgent medical advice from the 111 phone line at www.111.nhs.uk.

111 online helps people get urgent healthcare using their smartphone, tablet or computer. People answer questions about their symptoms and receive tailored advice on what to do next and where to go. If necessary, they will also be able to speak to a nurse, dentist or GP.

Interpreter Services

If you require an interpreter, please inform us at the time of booking. If you book online, you need to book two back-to-back appointments to allow more time for interpreting.

Emergencies

Outside of surgery opening hours you will be directed to the out of hour’s
service, NHS 111.

If you have a medical emergency then you need to dial 999.

Cancellations and Missed Appointments

If you are unable to attend your appointment, please let us know as soon as possible. This way the doctor can see another patient in need.

To cancel, you can: